This Refund Policy explains how payments and bookings work at IAMNOMBUSO Makeup Artistry, owned by Nombuso Qwabe, of 70 Adelaide Tambo Drive, Durban North, 4051, KwaZulu-Natal, South Africa. You can reach us at [email protected]. When you pay for a booking, that exact time slot is reserved exclusively for you, so all bookings are final once paid, except as set out under The Only Exceptions or where South African law provides otherwise. Please read this policy carefully before you pay, because payment confirms your acceptance of it.
When you book and pay on our website, something real happens on our side. Your exact time slot is locked exclusively for you. It is removed from sale, your artist's time is reserved for you alone, and other clients who want that slot are turned away.
Your payment secures that exclusivity. It buys the certainty that the chair, the artist and the time belong to you. Once other clients have been turned away, resale of your reserved slot is never guaranteed, and that is why our booking rules are strict.
Every booking is for a service on a specific date and at a specific time or during a specific period. By paying, you consent to performance beginning immediately: your slot is locked, your artist is reserved, and for classes your product list is prepared and sent. Because these are services for a specific date or period and performance begins with your consent as soon as you pay, the seven day cooling-off right in section 44 of the Electronic Communications and Transactions Act 25 of 2002 does not apply to these bookings.
Every rule in this policy applies except where The Only Exceptions section or South African law provides otherwise.
All services are booked on our website with full payment upfront via PayFast. We accept debit and credit cards and Apple Pay. We do not accept EFT or cash deposits. A booking is only confirmed once payment is received in full.
Bookings can be made up to 2 months ahead, and the studio is closed on Sundays. Appointments before 08:00 or at or after 16:00 carry an after-hours fee of R250.
Booking confirmations and reminders are sent via WhatsApp to the number you provide when you book. Please make sure that number is correct and working. Reminders are a courtesy, and not receiving one does not excuse a late arrival or a missed appointment.
All payments are final and non-refundable, except as set out in The Only Exceptions section below or where South African law requires otherwise. This applies to every service we offer:
A change of mind, a change in your circumstances, arriving late or not arriving at all does not entitle you to a refund.
Once your booking is paid, it cannot be cancelled for a refund. If you tell us you can no longer attend, the full fee is retained as a cancellation charge. We consider this charge reasonable because your exact slot was reserved exclusively for you and other clients were turned away from it. It applies except as set out in The Only Exceptions section below or where the Consumer Protection Act 68 of 2008 requires otherwise.
If you are not yet sure of your plans, please do not book yet. Wait until you are certain. Bookings can be made up to 2 months ahead, so there is room to plan.
Your booking is for the exact date and time you selected at checkout. Paid bookings cannot be moved to another day, another time or another artist, except as set out in The Only Exceptions section below.
A reschedule cancels one reserved slot and claims a second, so two slots are taken away from other clients. For that reason we do not offer reschedules or date changes once payment is made.
Please arrive a few minutes early. Studio appointments run for 30 or 60 minutes back to back, so even a short delay is significant, and a late start affects every client after you.
Arriving more than 15 minutes late may be treated as a no-show and your appointment may be forfeited. In that case no refund is due and no replacement slot is offered, except as set out in The Only Exceptions section below.
Whether we can still serve a late arrival depends entirely on the time remaining in the slot and is at our discretion. Any shortened service we are able to provide within your original slot is accepted in full satisfaction of your booking and does not create a right to a refund or a price reduction.
If you do not attend your paid appointment, class or wedding booking, the booking is forfeited in full. No refund, credit or replacement slot is offered, except as set out in The Only Exceptions section below.
Your artist was in the studio, prepared and ready for you, and the slot could not be given to anyone else. The payment covers that reserved time whether or not you use it.
Wedding consultations are free, so there is nothing to forfeit if you miss one. A missed consultation simply lapses, and you are welcome to request a new one.
Enrolment in a private one-on-one class or the five-day Master Class follows the same rule. Class fees are non-refundable once paid, except as set out in The Only Exceptions section below.
Wedding makeup packages are quoted individually after a free consultation, held Tuesday to Thursday. Each wedding booking is governed by your individual quotation together with this policy. Where the quotation and this policy differ on payment structure, deposits or balance dates, the quotation prevails. Where the quotation is silent, this policy applies.
The same principle applies to your date. Once a wedding booking is paid, your date is reserved exclusively for you, and the payment is non-refundable except as set out in The Only Exceptions section below.
There are only three situations in which this policy works differently.
Refunds under any of these exceptions are paid the same way as any other refund, to your original payment method via PayFast, normally within 7 to 10 business days. Outside these situations, no refunds, cancellations or reschedules are offered.
Where a refund is due under this policy or under South African law, it is paid to the original payment method used at checkout, via PayFast. We do not pay refunds in cash, by EFT, or to a different card or account.
Refunds are normally processed within 7 to 10 business days. The exact date the funds reflect can depend on your bank or card issuer.
Please speak to us before approaching your bank. Raising a card dispute for a booking that falls squarely under this policy does not create a right to a refund.
Unjustified chargebacks will be contested. We keep full booking records, payment confirmations and WhatsApp communications, together with this policy as published at the time of your booking, and we will submit these to PayFast and the card networks in response to any dispute we consider unfounded.
Personal information used to defend a dispute, including your WhatsApp number and message history, is processed in line with our Privacy Policy and the Protection of Personal Information Act 4 of 2013, and may be disclosed to our payment processor, the banks and the card networks for that purpose.
We would much rather answer a question before you book than disappoint you after. If anything about your date, time, service or this policy is unclear, email us at [email protected] before you pay.
By completing payment, you confirm that you have read, understood and accepted this Refund Policy. It forms part of the website terms you accept at checkout and is governed by South African law. This version of the policy is effective from 3 September 2026.
Thank you for trusting IAMNOMBUSO Makeup Artistry with your day. We take that trust seriously, and it is exactly why every slot we sell is protected for the client who booked it.
We are happy to help. Email [email protected] and we will come back to you.